Shipping policy

At California Hat House, each hat is made to order with care. Please review our shipping policy below before placing your order.

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Processing Time

All orders are made to order.

• Processing Time: 2–5 business days

• This includes production and quality checks before shipment.

• Orders are not processed on weekends or holidays.

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Shipping Time & Rates

Shipping times vary based on your location and selected shipping method.

Estimated Delivery Times:

• United States: 5–10 business days after shipping

• International: 10–20 business days after shipping

Shipping costs are calculated at checkout based on your location and order size.

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Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

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Address Accuracy

Customers are responsible for providing the correct shipping address.

• We are not responsible for orders shipped to an incorrect address provided at checkout.

• Orders cannot be changed once production has started.

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Delays

Delivery times are estimates and may be affected by:

• Carrier delays

• Customs processing

• Weather conditions

• Peak seasons or holidays

California Hat House is not responsible for delays outside our control.

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Lost or Stolen Packages

We are not responsible for packages marked “Delivered” by the carrier but not received.

If your package is lost in transit, please contact us and we will assist you in filing a claim with the carrier when possible.

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Damaged Packages

If your item arrives damaged:

• Contact us within 7 days of delivery

• Include your order number and clear photos of the damage

Eligible claims may receive a replacement or refund.

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International Orders & Customs

International customers are responsible for any:

• Customs fees

• Import duties

• Taxes imposed by their country

These charges are not included in the product or shipping price.